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GOLDAIR, was founded in 1955 and since then activates in the field of services providing. The Group is o¬ne of Greece's oldest and largest organizations and well established firms in the European market place, in the following areas of services,: Tourism (Inbound - Outbound) Congress organisation and Incentive Travel Cargo Forwarding and Logistics Airport Ground handling services The Dimitris Golemis Co. was established in 1955 as a trade enterprise dealing with Central and East European countries. The founder, Dimitris Golemis, predicting the significant role that air transport would globally, signed the first agreement for exclusive representation of foreign airlines in Greece with LOT Polish Airlines, the same year. The result was growth and diversification. In 1971, the Dem.Golemis Co. was renamed Goldair, a combination of the founder's name and the company's main activity field. In 1999 the form of company changed to Societe Anonyme (S.A.). 'Think progressively,act innovatively, work hard.'

In detail, Goldair Group nowadays consists of the following companies: Goldair & G.A.S ( Global Aviation Services) Airlines Representation Goldair Handling L.G.S. Handling Cyprus Brink’s Aviation Security Services Goldair cargo ( Freight Forwarding & Logistics Services ) 15/05/2013Goldair cargo was honored this year as the Best Developing SME Business in Greece at the “ACCI 2013 Awards” of the Athens Chamber of Commerce and Industry (ACCI) held recently at the Athens Concert Hall. 24/10/2013Η Goldair cargo παρουσιάζει για πρώτη φορά στην Ελλάδα το Skipper, το απόλυτο ηλεκτροκίνητο καρότσι μεταφοράς. Τώρα σας μεταφέρουμε με ευκολία όλα τα βαριά και ογκώδη φορτία σε κάθε είδος σκάλας! Σε σύγκριση με την παραδοσιακή μεταφορά, η Goldair cargo προσφέρει: CountryAustriaAzerbaijanBelarusBelgiumCroatiaCzech RepublicDenmarkEstoniaFinlandFranceGeorgiaGermanyGreeceHungaryIsraelItalyLatviaLithuaniaNetherlandsNorwayPolandRomaniaRussiaSlovakiaSpainSwedenSwitzerlandTaiwanTurkeyUkraineUnited Arab EmiratesUnited KingdomUnited States

7,Stadiou Str. (8th floor) Phone: +30 210 9341500 Fax: +30 210 9341620 Working hours: Mon–Fri: 09:00–17:00 Phone: +30 210 3530376, +30 210 3530377 3 hours before scheduled time of departure and 30 minutes after scheduled time of departure of airBaltic flight.Alcyone Air Services has a close co operation with all Ground Handling Agents that are operating in Greece.
geothermal air handling unit If damage to your checked baggage can be immediately ascertained (broken, torn etc.) upon your arrival at destination airport, you must, at the same time and before leaving the arrivals hall, apply to the Aegean Lost and Found Office , having with you the following:
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If the damage cannot be ascertained immediately , then you may contact the Customer Relations Department* within seven (7) days upon your arrival at destination airport and report the incident. Please note that in this case sufficient evidence must be provided that the damage occurred whilst under the care of Aegean. Otherwise ,any damage declared after the passenger has left the baggage claims area shall not be considered by the company. Aegean Customer Relations Department Aegean Central Baggage Tracing Office Athens International Airport – El. Venizelos, Building 57 P.O. 19010 , Spata – Greece Tel. : +30 210 3550 300 Fax.: +30 210 3550 188 E-mail : Contact us via email, by clicking here Aegean is not liable for normal wear and tear such as scratches, dents, zipper drivers, manufacturing defects, and damages occurred due to overfilled bags. Aegean sincerely regrets that your baggage has been delayed and we would like to assure you that we will make every effort to return your baggage to you as soon as possible.

Certain events , such as adverse weather conditions , technical problems with baggage handling or a baggage label being torn off , can potentially lead to items of baggage being damaged or not arriving at the destination airport at the same time as the passenger. We trust that the following information will answer any questions you have: a. If your baggage has been delayed If you are unable to locate your baggage upon arrival, you must immediately report it to the Aegean Baggage Services Office prior to leaving the airport. Your baggage details will be entered into a worldwide baggage tracing system (Worldtracer) and you will be provided with a File Reference ID. Please refer to the given file locator in all communication regarding your delayed baggage. By clicking on the following link http://www.worldtracer.aero/filedsp/a3.htm you can be informed about the status of your baggage tracing procedure. All you have to do is just enter your 10-character file reference (e.g. ATHA312345) as well as your last name in the relevant boxes:

For more information , you may contact Aegean personnel at the airport where you claimed your delayed baggage (up until the 5th day of your claim). b. How to claim First Need Expenses We may reimburse you for reasonable items such as toiletries , underwear and if necessary , a change of clothing if your baggage is delayed to be delivered beyond 24 hours and you are not located at your permanent residence . Be sure to ask a baggage representative for guidelines on what is (and isn’t) a reimbursable expense. If you were authorized First Need Expenses by an Aegean Representative or the Aegean Central Baggage Tracing Office , you may request your reimbursement by providing Aegean Customer Relations Department* with the following documents within 21 days of the claim: Once we have located your baggage and ensured it reaches its destination airport , delivery to you will be arranged. c. If your baggage is still missing after five (5) days In the unlike event that the Local Airport Baggage Service Office is not able to locate your delayed baggage within five days , Aegean Central Baggage Tracing Office will take over the search and ask you to file a claim by completing a Baggage Declaration Form.

Download and print the online version of our Passenger Form for Checked Baggage , or call our Central Baggage Office to have the form sent to you by mail or fax (see contact details below). The latest , within 21 days of returning from your travels , return the completed Passenger Form for Checked Baggage , along with all supporting documentation to the following contact details : Tel. : +30 210 3550 274: +30 210 3550 188 d. If your baggage is not located within forty five (45) days In the unwanted event that we have not managed to allocate your baggage within a forty – five (45) days period , in accordance with the Montreal Convention* , the reimbursement process is initiated by the Aegean Customer Relations Department. Please click here for additional information relevant to legal conditions and notices. *The liability for damage, destruction, loss or partial loss and for late delivery of baggage is limited to cumulative 1,131 Special Drawing Rights (SDR),per journey and traveler.